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Technical Questions, Product Sales and Customer Service Questions

The best way to reach us is by email at: [email protected]

If  you would like to speak directly with a customer service representative send us an email with your contact phone number and the best time to reach you.

There are so many different types of devices out there to access the internet; unfortunately, it is not possible for us to troubleshoot all of them. We have found a few tricks with some:

iPad & Mac:

To view online using Safari change your settings to “Accept Cookies Always”.

Downloading Videos on ipad: You must save/play the videos in iTunes

Downloading on Mac: Right click the links under the video player and “download linked file as” please note the location where you’re saving the video so you can find it later.

Currently, downloaded videos do not play with Quicktime.  You can right click on the downloaded video file and select “play with” to choose another player or can drag and drop into iTunes.

If you don’t have another player for Mac, VLC Media Player is the best free media player for Mac.

All other PC’s and Devices:

Browser (Internet Explorer, Firefox & Chrome) setting must be set to accept cookies.

Downloading Videos: Right click the links under the video player and “save link as” “save target as” or “save as”.

Please note the location where you’re saving the video so you can find it later.

Currently, downloaded videos do not play with Quicktime or Realplayer.  You can right click on the downloaded video and select “play with” to choose another player (Windows Media Player works best)