Shipping & Return Policy


Shipping Policy


Thank you for visiting and shopping at 5secondsurvival.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

US Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.

   Shipment method:
      USPS
   Estimated delivery time:
      3-7 days
   Shipment cost:
      Calculated at checkout

International Shipping:
Orders are shipped via USPS international mail.  Delivery time is approx. 10-14 days. Price is calculated at checkout.

Shipment to P.O. boxes or APO/FPO addresses:
5 Second Survival ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:
5 Second Survival is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
5 Second Survival is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy


If you are not entirely satisfied with your purchase, we’re here to help.

Returns:
No “Returned Merchandise Authorization” (RMA) is required. If you have the shipping invoice that came with your order (white sheet of paper with "Vervante" in upper right hand corner) please copy and include with your return product. Ship all return material to the address on that sheet of paper.  Vervante will notify us of its return.

If you do not have that sheet of paper you may include a sheet with your first and last name, address, and phone number inside the box.

Ship to:
Vervante Returns
400 North Geneva Road, Suite C,
Lindon UT 84042.

We stand behind every one of our products. Each carries a full, 365-day, no-questions-asked, money-back guarantee.

Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you about the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of
payment).

You will receive the credit within a certain amount of days (usually 2 or 3 business days), depending on your card issuer’s policies.

Return shipping charges:
You will be responsible for paying your own shipping costs to return your item. Shipping costs are nonrefundable.